Terms & Conditions of Sale

In addition to reading these terms and conditions of sale you will be asked to agree to these terms of sale each and every time you place an order for products and or services on our website. In the event that we process an order for you over the phone or other method, you will still be bound by these terms.

1.Interpretation and General Information

In these terms and conditions of sale, “we” means Roomail Ltd (“us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (“your” will be construed accordingly).

We will not send you or record a copy of these terms and conditions of sale specifically with or for your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible or in force. We would like to suggest that you download, print and retain a copy of these terms and conditions of sale for your records.

These terms and conditions of sale are only available in English and we can only accept orders from customers within the UK.

2. Process of Ordering Products on our website

A contract will come into force between you and us only once we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

  • (i) you must add the products you want to purchase to your shopping basket, and then proceed to the checkout;
  • (ii) if you are a new customer, you can either then create an account with us and log in; if you are an existing customer, you must enter your login details; or you can checkout as a guest without creating an account
  • (iii) once at the checkout, you must enter all of your details, confirm your order and your consent to these terms of sale;
  • (iv) you will be transferred to the Paypal website, and Paypal will process your payment;
  • (v) we will then send you an initial acknowledgment; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order and if possible present you with alternatives.

Before you place your final order, it is your responsibility to check your shopping basket and correct any errors before placing your order. The checkout page specifically displays icons for deleting/modifying and changing the quantity of products.

3. Our products

The characteristics of the products on our website are fully described on their respective individual product pages. We reserve the right to update any of the product pages without notifying you of the changes. Therefore, where appropriate (for example when placing an order), we suggest that you print a copy of product descriptions for your reference.

4. Price and payment

  • (i) Every product on the website will have a price listed on the description page. Due to the fact that the website contains a large number of products, it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when we accept your order and send your order confirmation.
  • (ii) In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product. We may implement special offers of free delivery from time to time and reserve the right to withdraw those offers without notifying you. All delivery charges stated in the checkout process and order confirmation will be honoured.
  • (iii) Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the full value of the order is not received from you in cleared funds.
  • (iv) The prices on the website exclude all value added taxes (VAT), unless indicated otherwise. VAT is added at the checkout (and visible within the shopping basket)
  • (v) Payment for all products must be made by Paypal OR any method detailed on the website from time to time.
  • (vi) Prices for products are liable to change at any time, but changes will not affect contracts which have already come into effect.
  • Business Customers

  • (vii) If you are a business customer, subject to any checks we feel necessary we may agree to open a 30 day credit account for you. If we open such an account for you, you will be able to place orders online and bypass the payment process. You will automatically receive an order confirmation (that also serves as an invoice) detailing the products and amount due and the method of payment specified as “Credit Account”. You will pay such invoice within 30 days of the date of the invoice. Accounts will be subject to such credit limits as we may notify to you from time to time. If you do not pay any amount properly due to us under or in connection with these terms of sale on time, we may: charge you interest on the overdue amount at the rate of 4% per year above the base rate of Barclays Bank Plc from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

5. Your warranties

You warrant to us that:

  1. you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
  2. the information provided in your order is accurate and complete; and
  3. ) you will be able to accept delivery of the products.

6. Delivery Policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products the next working day (if we receive your order before 2pm) or within 3 working days of the date of our “order shipped” confirmation (this excludes bank holidays/public holidays and weekends). We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.

7. Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

  • delivery of the products; and
  • receipt by us of full payment of all sums due in respect of the products (including any delivery charges).

Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, and if you are a business customer you must store the products separately and safely from other goods and ensure that the products are clearly identifiable as belonging to us.

We will be entitled to recover payment for the products even where ownership has not passed to you.

8. Returns policy

This section is applicable to both business customers and consumers.

  • (i) You may cancel a contract to purchase a product or products at any time within 7 days of receiving the goods (subject to the limitations set out below).
  • (ii) If you wish to return part or all of the items in your order, for any reason, you must notify us within 7 days of receipt of the goods. All goods must be returned to us complete with their original, unopened packaging, documentation and manuals for a refund within 7 days of notifying us of your intent to return the goods. Please note we do not refund postage for any returns. Please contact us by email orders@roomail.co.uk to inform us of your wish to return the goods and obtain a returns number. You can also use the Returns feature when logged in to your account on the website. None of our products sold on a trial basis.
  • (iii) You are responsible for the goods until they are restored to us, and must ensure you take reasonable care of them, returning them to us at your expense. If in doubt, please phone or email for advice before returning an item to us. We strongly recommend that all returns are registered and insured when sent as we unable to compensate for lost or damaged parcels.
  • (iv) Our return address is Roomail Ltd, 15D Radley Green Farm, Radley Green Road, Radley Green, CM4 0LU (Please enclose a copy of our delivery note, returns form, or invoice within the returned goods)
  • (v) Once we receive all of the returned items, we will refund your original purchase method and you will be notified by email that this has been done. This is usually done within 10-14 days of receiving the returned goods back.
  • (vi) Please note for goods that have been opened or where labels have been torn, tags (if applicable) have been removed, inks or labels have been inserted in a franking machine at no fault to us so overall the value of the goods have been diminished. We will be within our rights to refuse the returned goods and they will be sent back to the customer at their own expense or a re-stocking fee will be charged up to the value to rectify the damage.
  • (vii) Faulty Goods - In the unlikely event your ordered goods are faulty please contact Approved Franking Ink - Roomail Ltd by email orders@roomail.co.uk to inform us. We will endeavour to rectify the situation immediately and will arrange a replacement or refund depending on the situation once the goods have been returned.

9. Statutory Rights

Nothing in these terms of sale affects any statutory rights you may have as a consumer.

10. Business customers: limitation of warranties

This Section applies only to business customers.

We warrant to business customers that the products purchased from our website will:

  • ) be free from material defects in materials and workmanship for a period of 1 year from the date of delivery of the products.

These terms of sale set out the full extent of our obligations and liabilities in respect of the products supplied to business customers hereunder. To the maximum extent permitted by applicable law and subject to Section 14, all conditions, warranties or other terms concerning the products which might otherwise be implied into a contract with a business customer under these terms of sale are expressly excluded.

Force Majeure

In this Section and Section 13 below, “force majeure event” means:

  • any event which is beyond our reasonable control;
  • the unavailability of raw materials, components or products; and/or
  • power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.

If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you as soon as possible.

We will attempt to take reasonable steps to mitigate the effects of the any force majeure event.

Limitations of Liability

Nothing in these terms of sale will limit or exclude your or our liability for:

  • (i) death or personal injury caused by negligence;
  • (ii) for fraud or fraudulent misrepresentation; or
  • (iii) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.

Subject to this:

(a) we will not be liable for any losses arising out of a force majeure event;

(b) we will not be liable in respect of any defect in the products arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, use otherwise than in accordance with the manufacturer's or our instructions or recommendations, or any alteration carried out by you or any third party; and

(c) if you are a business customer:

  • (i) our liability in connection with any product purchased through our website is strictly limited to the purchase price of the relevant product; and
  • (ii) we will not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage.

13. Business Customers: Indemnity

If you are a business customer, you hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.

You agree to defend, indemnify, and hold Approved Franking Ink - Roomail Ltd and its associates harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site.

Contract Cancellation

We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if you fail to pay, on time and in full, any amount due to use under the contract, or commit any material breach of your obligations to us under the contract.

If you are a business customer, we may cancel a contract to supply products made under these terms of sale if:

  • ) you cease to trade;
  • you fail to settle outstanding invoices with 60 days of an invoice date (30 days credit account customers)
  • you become insolvent or unable to pay your debts within the meaning of the insolvency legislation;
  • a person or company (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;
  • ) any process is instituted which could lead to you being dissolved and its assets being distributed to its creditors, shareholders or other contributors.

Consequences of Cancellation

Upon the cancellation of a contract in accordance with Section 14:

  • we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
  • ) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
  • ) all the other provisions of these terms of sale will cease to have effect, except that Sections 7, 8, 10, 12, 13, 15, and 17will survive termination and have effect indefinitely.

. Scope of these Terms of Sale

These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.

Managing your online account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

You can reset/change your password at any time by selecting the Forgotten password link

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Account area of the website.

Roomail Ltd reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

General Terms

Images of products on our website are for illustrative purposes; actual products may differ from such images (manufacturers and suppliers may change pictures/hardware/packaging and descriptions without notifying us)

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing where you are a consumer that such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section 12: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

The terms and use of this site shall be governed in accordance by the Laws of England and shall be subject to the non-exclusive jurisdiction of the English Courts. Roomail Ltd reserves the right to add, delete, modify these Terms and Conditions at any time without any prior notice.


Roomail Ltd(Approved Franking Ink) , Registered in England & Wales under company number07430881

and our registered office is at Unit 15d Radley Green Farm, Radley Green, Ingatestone, Essex, CM4 0LU